Политика конфиденциальности
BOOKee Store respects and upholds your right to privacy protection under the Privacy Act 1993.
This policy describes how BOOKee Store manages any personal information about you that it may collect and hold.
In this Privacy Policy the following words or phrases will have the following defined meanings:
“Applications” means our mobile and tablet applications;
“Collection Channel” means any channel you use to interact with us and provide personal information by any means including either physically or electronically;
“Personal information” has the same meaning as under the Privacy Act, namely information about an identifiable individual;
“Privacy Act” means the Privacy Act 1993;
“Us” or “Our” mean BOOKee Store;
“Website” means www.bookeestore.nz, website owned and operated by BOOKee Store.
BOOKee Store may collect and hold personal information about you and which may include:
your name, email address, delivery address, date of birth, phone number;
payment method and transaction details associated with any purchase from BOOKee Store including credit card details;
any information you provide to BOOKee Store when you place an order in store;
social media handles and other identifying information you choose to provide via any Collection Channel.
When you use our Websites or Applications, we may also collect and hold personal information about you in the following categories:
location information - the precise location of your device when the Application is running in the foreground or background, if you permit an Application to access location services through the permission system in your mobile;
transaction information - your transaction details, including the products you have ordered, the date and time of your order and the amount charged, when you place an order via our Websites or Applications;
usage and preferences - information about how you interact with our Websites or Applications, including the pages you visit, your preferences and settings that you choose. We may do this through the use of cookies and other similar technologies that uniquely identify you;
device information - information about your mobile device such as the hardware model, operating system, preferred language, unique device identifier and mobile network;
other information - your IP address, access dates and times, browser type and pages visited when you interact with our Websites or Applications.
BOOKee Store may collect, hold, use and disclose personal information about you for the following purposes:
to assist in providing goods and services to you (for example to assist in delivering an online order or sending you alerts such as the location of your nearest store);
to communicate promotional offers and special events;
for our internal administrative, marketing, planning, product development and research requirements;
to assist with any calls you make to BOOKee Store;
to allow you to use and enjoy the functionality of our Websites and Applications;
in order to create, manage and optimise direct marketing materials and personalised communications for you via any medium including mail, telephone, mobile and tablet applications, and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) or any other form of electronic, emerging, digital or conventional communications channel whether existing now or in the future;
to administer and improve our Websites or Applications for your use;
to provide, maintain and improve our products and services;
to customise our Websites or Applications based on your preferences;
to compile and analyse statistics, trends and online behaviour;
to provide you with relevant direct marketing materials when you use our Websites or Applications or those of a third party;
for any purpose made known to you at the time of collection of your personal information.
If BOOKee Store utilises the services of third parties and discloses your personal information to those third parties for the purposes set out above, we will require those third parties to protect your personal information from unauthorised use and disclosure. BOOKee Store may use the services of third parties located in countries other than New Zealand (it is not practical to list all countries) and we will take reasonable steps to ensure that such overseas third parties do not breach the privacy obligations in respect of your personal information.
BOOKee Store collects personal information about you in several ways, including:
when you purchase goods and services from us;
when you join our mailing list;
when you use our Websites, Applications or social media platforms;
when you contact us or interact with us by any Collection Channel.
In addition to the above listed ways of collecting personal information, in some cases BOOKee store may collect personal information about you from third parties, when you choose to create an account or register for a product or service via our Websites or Applications using a social media platform such as Facebook.
BOOKee Store may also collect personal or anonymous information about you from other sources and may combine that information with other information collected from you or from third parties for the purposes disclosed in this Privacy Policy.
BOOKee Store may hold personal information about you electronically and in hard copy records (including but not limited to email or SMS databases and cloud backups of emails and other communications with you).
BOOKee Store takes all steps as are reasonable in the circumstances to destroy or de-identify personal information that it no longer needs and is not required by law to retain.
BOOKee Store takes all steps as are reasonable in the circumstances to protect personal information that it holds from misuse, interference and loss and from unauthorised access, modification and disclosure. BOOKee Store cannot guarantee the security of any personal information transmitted over the internet and you will be liable to protect any emails you may send to us or receive from us which provide access to the personal information we hold for you. To the maximum extent permitted by law, BOOKee Store will not be liable for any direct or indirect damage or loss if any third party gains unauthorised access to your personal information.
If a data breach has or may have occurred (for example your personal information was shared with unauthorised persons) and the breach is harmful or likely to be harmful we will notify you as soon as is practicable.
We also use your IP address to help diagnose any problems with our server and administer our Websites and Applications. Your IP address is used to help identify you and to gather broad demographic information about you.
At any time you may opt out of receiving any communications from BOOKee Store (other than communications required for the operation of BOOKee Store business such communications regarding payment of your account) by just contacting us in writing using the contact details below.
BOOKee Store does not store any credit card details except to the extent provided for below.
Your credit card details are required to process payment on the internet order system however the full details are not saved once the order is processed. The credit card details that are held by the payment gateway include the name on the card, expiry date and the masked version of the credit card which includes the first 6 digits and last 4 digits. At the time of any payment, you can elect the option to save your credit card details and the details will be saved as a token so that next time you wish to make a purchase you can enter your account password to use the saved credit card details.
You may request access to personal information BOOKee Store holds about you using the contact details shown below. Where BOOKee Store holds information that you are entitled to access, BOOKee Store will endeavour to provide you with a suitable range of choices as to how you access it, including by emailing or posting it to you.
If you believe that personal information BOOKee Store holds about you is incorrect, incomplete, out of date, irrelevant, misleading or inaccurate, then you may request that BOOKee Store correct it. If BOOKee Store is satisfied that the information requires correction, it will take such steps (if any) as are reasonable in the circumstances to correct such information having regard to the purpose for which the information is held. If requested by you, BOOKee Store will also notify any other entity that BOOKee Store has disclosed that information to, that the information has been corrected. If BOOKee Store refuses to correct the information as requested by you, then BOOKee Store will give you a written notice which sets out the reasons for the refusal (except to the extent that it would be unreasonable to do so), the mechanisms available to complain about the refusal and any other matter prescribed by the Privacy Act.
If you consider that BOOKee Store has breached the Privacy Act, you may complain in writing to BOOKee Store using the contact details below within six months of the date of the alleged breach. You must specify full details of the alleged breach.
BOOKee Store will investigate the complaint and advise you in writing of the outcome of the investigation within 60 days of receipt of the complaint. If BOOKee Store has breached the Privacy Act, it will endeavour to rectify the breach in an appropriate manner.
CONTACT DETAILS
Any questions or complaints about this policy or the management of any personal information about you by BOOKee Store and for all other queries should be made in writing to the address below:
Telephone: +642 04 09 66 550
Email: info@bookeestore.nz
This policy represents BOOKee Store policy as at 10 February 2021. BOOKee Store may change this policy from time to time by updating the policy that appears on our Websites or Applications.