Политика возврата
Items purchased on our website can be returned or exchanged within 3 days of purchase.
Items can be returned to BOOKee Store for an exchange or gift card.
If you cannot easily get to a store, Contact Us to make arrangements.
Your exchange or gift card will be issued for the price you paid for the item, excluding any freight charges.
The item must still be in sale-able condition, with any packaging intact.
Please provide proof of purchase for any Exchange or Returns i.e. Order confirmation, Store receipt.
Delayed Delivery, Incorrect Item or Faulty Items
If your order is delayed, or you have received an incorrect or faulty item, please Contact Us and we will rectify the problem for you as quickly as possible.
If your order is delayed and you no longer require the item, we will arrange for an exchange or a full refund.
If you have received a faulty or incorrect item, we will arrange to collect the item from you and arrange a replacement or exchange.
If an item is no longer available for replacement, we will arrange for an exchange or full refund.
Change of Mind
We do not offer refund if you change your mind, so please Contact Us straight away.
If the item is still waiting to be dispatched, we can arrange for the item to be cancelled and exchanged.
If the item has already been dispatched, you will need to wait for the item to arrive.
Once the item has arrived, we can arrange for this to be exchanged.
Item can be exchanged at BOOKee store for an exchange or Gift Card to the value of the item purchased, excluding any freight charges.
If you cannot easily get to a store, Contact Us to make arrangements for an exchange or gift card.
The item will need to be returned to BOOKee store at your expense.
Once the Item has been received at BOOKee store, we can arrange for your exchange or Gift Card to the value of your item price excluding any freight charges.
Incorrect Item
If you have ordered the incorrect item, please Contact Us straight away.
If the item is still waiting to be dispatched, we can arrange for this to be cancelled, exchanged or fully refunded.
If the item has already been dispatched, you will need to wait for the order to arrive.
Once the item has arrived we can arrange for a Return or Exchange.